Terms and Conditions for Man With Van Grange Park
These Terms and Conditions set out the basis on which Man With Van Grange Park provides removals, transport, collection, delivery, and associated services to customers in the UK. By making a booking, requesting a quote, or allowing work to begin, the customer agrees to be bound by these terms. For the avoidance of doubt, references to the company, we, us, and our refer to the service provider, while you and your refer to the customer. These terms are intended to be read alongside any written quotation or job confirmation issued for a specific man with van Grange Park service.
We aim to keep the booking process clear, practical, and fair. A quotation may be based on details provided by the customer, including the number of items, access conditions, travel distance, time requirements, and any special handling needs. If the information supplied changes before or during the job, the original quotation may need to be revised. The customer is responsible for ensuring that all information supplied is accurate and complete. Failure to disclose relevant details may lead to delays, additional charges, or refusal to proceed where the task would be unsafe or outside scope.
Our services may include loading, unloading, transportation, and reasonable assistance with moving goods, subject to the agreed scope of work. Unless expressly agreed in writing, we do not provide storage, packing materials, dismantling, reassembly, or specialist lifting equipment. Where such services are required, they must be requested in advance and confirmed in writing. The terms below are designed to apply to the standard man with van service Grange Park customers book for domestic, commercial, or one-off transport needs across the UK.
All bookings are subject to availability. A booking is not confirmed until we have accepted the request and, where applicable, received any required deposit or advance payment. We may decline a booking for operational, legal, safety, or capacity reasons. If we accept a booking, we will provide a date, time window, and any relevant conditions. The customer should check the booking details carefully and notify us promptly of any errors. We may reasonably rely on the details shown in the confirmation unless corrected before the job begins.
For a van and man Grange Park booking, the customer must ensure that access is available at the collection and delivery addresses. This includes parking permissions, lift access, entrance clearance, and the absence of hazards that may prevent safe completion. If we arrive and cannot proceed due to inaccessible premises, incorrect addresses, or the customer’s failure to be ready, we may charge waiting time, a call-out fee, or the full booked minimum, depending on the circumstances. Where a job must be rescheduled because of customer delay, this will be treated as a new booking unless we agree otherwise.
We reserve the right to make reasonable operational decisions on the day of the move. This may include altering the order of collections or deliveries, allocating an alternative vehicle, or adjusting crew numbers if necessary to complete the work safely and efficiently. Such changes will not usually affect the contract unless they materially reduce the service provided. If the customer requests additional work during the job, any extra charge will be explained before it is undertaken where reasonably possible.
Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed, payment is due upon completion of the service, immediately after the work has been carried out. We may require a deposit for certain bookings, especially for larger removals, longer-distance transport, urgent slots, or jobs involving third-party costs. Deposits are used to secure availability and may be non-refundable in some circumstances, as set out below. Accepted methods of payment may include bank transfer, card payment, or other agreed electronic methods.
All prices are normally quoted exclusive of any additional charges unless stated otherwise. Extra charges may apply for waiting time, congestion, tolls, parking fees, ferry or access charges, difficult carrying conditions, extra labour, staircase carries, long carries, or the handling of unusually heavy or awkward items. If the customer requests additional stops, repeated journeys, or work outside the agreed time slot, further charges may also apply. We will use reasonable judgment and fairness when calculating such charges, but the customer remains responsible for all costs arising from changes requested by them or caused by incomplete information.
If payment is not made when due, we may suspend further work, retain goods where lawful to do so, or recover sums owed through ordinary debt recovery channels. The customer agrees to pay any reasonable costs incurred in recovering unpaid sums, including administration costs and, where permitted, legal fees. We may also charge statutory interest on late payments where applicable. The customer must ensure that the payer has authority to make payment on their behalf and that funds are available at the time payment is due.
Cancellations and changes must be made as early as possible. If the customer cancels after a booking has been confirmed, cancellation charges may apply depending on the notice period and any costs already incurred. Where a deposit has been taken, it may be retained in full or in part to cover lost time, reserved capacity, or administration. If cancellation occurs very close to the scheduled time, or if the vehicle and crew have already been dispatched, the customer may be liable for the full minimum charge or a greater proportion of the booked fee.
If the customer wishes to rearrange a booking, we will try to accommodate a new date or time, but availability cannot be guaranteed. Any rescheduled booking may be subject to a revised quotation if the scope, distance, timing, or manpower requirements have changed. We are not responsible for losses caused by a customer’s change of mind, incomplete preparation, or delay in confirming revised arrangements. Similarly, if the customer is not present, does not provide access, or fails to have the goods ready at the agreed time, this may be treated as a cancellation or failed attendance at our discretion.
We may cancel or suspend a booking where we consider that completion would be unsafe, unlawful, impractical, or materially different from the information provided at booking. This may include situations involving aggressive behaviour, unsafe access, unsuitable loading conditions, inadequate parking, excessive load weight, prohibited items, or suspected breach of waste rules. In such cases, we may charge for any time spent attending the job and any costs already incurred. We will act reasonably and, where appropriate, try to offer an alternative arrangement.
Our liability is limited to the extent permitted by UK law. We will use reasonable care and skill in performing the service, but we are not liable for loss or damage caused by events outside our control, including adverse weather, traffic disruption, road closures, accidents, acts of third parties, or information supplied inaccurately by the customer. We are not responsible for items that are packed, wrapped, or prepared by the customer unless damage is caused directly by our negligence in handling them.
The customer must ensure that items are suitable for transport and that fragile, valuable, or sentimental goods are protected appropriately. Unless agreed in advance, we do not accept responsibility for hidden defects, pre-existing damage, unsecured contents, or items requiring specialist treatment. Any claim for damage or loss must be reported as soon as reasonably possible and, in any event, within a reasonable time after the event is discovered. The customer should allow us the opportunity to inspect the goods and investigate the matter before repair, disposal, or replacement is arranged.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under the law of England and Wales. Where we are found liable for damage to goods, our liability will ordinarily be limited to the lower of the repair cost, replacement value, or the fair market value of the affected item, subject to any agreed insurance terms and the circumstances of the claim. Customers are encouraged to obtain suitable insurance where necessary.
Waste handling and disposal must comply with all applicable UK waste regulations. If the service includes the removal of unwanted items, the customer must not present hazardous, restricted, or illegal waste unless this has been expressly agreed in advance and we are legally permitted to transport it. Waste may include household rubbish, furniture, appliances, or other discarded goods, but certain materials may require specialist collection or licensing. The customer is responsible for declaring the nature of all items to be removed.
We will not knowingly transport or dispose of asbestos, chemicals, paint, fuel, pressurised containers, medical waste, clinical waste, batteries beyond ordinary consumer quantities, electrical waste requiring special handling, or any material that would breach environmental or transport law. If such items are discovered during the job, we may refuse to load them, leave them behind, or end the service immediately. Additional charges may apply if the presence of prohibited waste causes delay or requires the vehicle to be cleaned, isolated, or redirected.
Where we remove waste on your behalf, the customer agrees that all items handed over are lawfully owned by them or that they have authority to dispose of them. The customer must also ensure that waste is not mixed with prohibited items and that any transfer is lawful. We may issue or retain documentation relevant to lawful disposal where required. The customer must not ask us to circumvent licensing, duty of care, or environmental obligations. Any attempt to do so may result in cancellation of the booking and reporting to the relevant authorities if appropriate.
Customers must prepare goods and premises with reasonable care. This includes removing loose hazards, securing pets, protecting floors if necessary, and ensuring that items can be moved without obstruction. We may refuse to handle items that are extremely heavy, unstable, broken, infested, contaminated, or unsafe to lift. If we agree to move such items, the customer accepts that additional precautions, delays, or charges may be required. The customer must also confirm that any goods being moved are not stolen, unlawful to possess, or subject to legal restriction.
Where multiple items are transported, we may load them in the order we consider safe and practical. We are not obliged to arrange items according to the customer’s preferred sequence unless agreed beforehand. Any estimate of time, journey length, or completion speed is given in good faith but is not a guarantee. Delays may arise from traffic, access issues, weather, unexpected waiting, or the need to handle items carefully. We will keep the customer informed where reasonably possible, but a delay does not automatically amount to a breach of contract.
These terms constitute the entire agreement between the customer and the company for the relevant service, subject to any written variation agreed by both parties. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect. Our failure to enforce any provision at any time does not waive our right to enforce it later. Headings are included for convenience only and do not affect interpretation.
We may update these Man With Van Grange Park terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a later written agreement states otherwise. Customers are responsible for reviewing the applicable terms before confirming a request. Continued use of the service after changes have been published will be treated as acceptance of the updated version where permitted by law.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, the quotation, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If a dispute arises, both parties agree to act reasonably and attempt to resolve the issue in good faith before starting formal proceedings. This does not affect any statutory rights that cannot be waived.
By booking or using the service, you confirm that you have read, understood, and accepted these terms. These provisions are intended to protect both parties by setting clear expectations for bookings, payments, cancellations, liability, and waste compliance. The customer’s cooperation is essential to the safe and efficient completion of any man with van Grange Park service, and we reserve the right to decline work that would expose either party to unnecessary risk, legal difficulty, or unreasonable burden.