Terms and Conditions
Man with Van Grange Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Grange Park provides removal and related services within the United Kingdom. By placing a booking, you agree that you have read, understood and accept these Terms and Conditions. They apply to all services supplied to consumers and business customers unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, firm or organisation requesting the services.
We, Us or Our means the Man with Van Grange Park removal service provider.
Services means any removal, collection, delivery, loading, unloading, packing, unpacking or related services we agree to provide.
Vehicle means any van or other vehicle used to provide the services.
Goods means the items that you ask us to move, transport or handle.
2. Scope of Services
We provide man and van, removals, small moves, collections and deliveries within Grange Park and surrounding areas, as well as to and from other locations in the UK as agreed at the time of booking. The exact scope of services, including the number of staff, size of vehicle, estimated duration and any additional services such as packing, must be agreed in advance.
We do not normally provide specialist removal of items that require specific equipment or licences, such as hazardous materials, unless expressly agreed. We also reserve the right to decline work that we reasonably consider unsafe, unlawful or beyond our operational capacity.
3. Booking Process
3.1 All bookings must be made in advance and are subject to availability. A booking is only confirmed when we have accepted your request and provided a booking confirmation setting out key details including date, time, locations and agreed charges.
3.2 At the time of booking you must provide accurate information, including but not limited to:
The collection and delivery addresses.
Relevant access details, such as parking restrictions, floor level, lifts, and any access limitations.
An honest description of the quantity and type of goods to be moved.
Any special handling requirements, including fragile or high-value items.
3.3 We may adjust the quoted price if the information you provide is incomplete or inaccurate, or if your requirements change. Any such adjustments will be communicated to you as soon as reasonably possible.
3.4 Bookings are made for specific time slots or arrival windows. While we make reasonable efforts to arrive on time, arrival times are estimates and may be affected by traffic, weather or other circumstances beyond our control. We will not be liable for delays that are outside our reasonable control.
4. Quotations and Prices
4.1 Quotations are based on the information provided by you at the time of enquiry and are usually given either at an hourly rate or as a fixed price for the agreed work.
4.2 Quotations may include charges for travel time, congestion, tolls, parking and any additional services. Where such charges cannot be accurately estimated in advance, they may be added to the final invoice based on actual costs incurred.
4.3 Unless stated otherwise, all prices are in pounds sterling and are inclusive or exclusive of any applicable taxes, as clearly indicated in the quotation or confirmation.
4.4 We reserve the right to revise prices to reflect significant changes in fuel costs, legal requirements or other operating costs, but any such changes will not affect bookings already confirmed.
5. Payments
5.1 Payment terms will be specified at the time of booking. We may require a deposit to secure your booking, with the balance payable on or before completion of the services.
5.2 Payment methods will be communicated to you as part of the booking process. You must ensure that you have sufficient funds available to make payment when due.
5.3 If payment is not received when due, we reserve the right to:
Refuse to start or continue the services.
Retain the goods until full payment is received, where legally permissible.
Charge reasonable interest or late payment fees where applicable, particularly for business customers.
5.4 For hourly rate bookings, the chargeable time begins when the vehicle and crew arrive at the collection address at the agreed time, or at the time we arrive if you are not yet ready, and ends when the last item has been unloaded at the final destination, subject to any minimum hire period stated in the booking confirmation.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving us reasonable notice. The amount of notice required and any applicable charges will depend on the nature of your booking.
6.2 Where you cancel:
If you cancel more than 48 hours before the scheduled start time, we will normally refund any deposit paid, less any non-refundable costs we have reasonably incurred.
If you cancel within 48 hours of the scheduled start time, we may retain part or all of the deposit, or charge a cancellation fee to cover our costs and loss of work.
If you cancel on the day of the move or after the crew has been dispatched, we may charge up to the full quoted amount.
6.3 If you wish to change the date, time, or scope of services, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised pricing.
6.4 We may cancel or postpone your booking if:
You fail to provide necessary information or access details.
Payment is not received when due.
We reasonably consider the job to be unsafe, unlawful or significantly different from the description provided.
We are affected by circumstances beyond our reasonable control, such as severe weather, road closures or vehicle breakdowns.
In such cases, we will aim to offer an alternative date or refund any amount you have paid for services not yet provided, but we will not be liable for consequential losses.
7. Your Responsibilities
7.1 You must ensure that:
All goods are properly packed and prepared for transport, unless you have arranged a packing service with us.
All boxes and items are clearly labelled where necessary.
All goods to be moved are ready at the collection address when we arrive.
7.2 You must provide safe and lawful access to the premises, including ensuring that:
Parking is available for our vehicle as close as reasonably possible to the entrance.
Any required permits, visitor passes or parking permissions are arranged in advance.
Stairways, lifts and access routes are clear, safe and suitable for moving the goods.
7.3 You are responsible for:
Obtaining any permissions, permits or licences required for loading or unloading at the premises.
Supervising the loading and unloading if you wish to direct the placement of goods.
Checking that nothing is left behind once the service is complete.
8. Goods Not Accepted for Removal
8.1 Unless expressly agreed in writing, we will not carry:
Hazardous, illegal or dangerous items such as explosives, flammable materials, gas cylinders, firearms, drugs or chemicals.
Perishable goods that may deteriorate during transit.
Animals, plants or living organisms.
Cash, jewellery, watches, precious metals, stones or other high-value items.
Important documents such as passports, share certificates or deeds.
8.2 If we unknowingly transport items that fall into these categories, our liability for any loss, damage or delay relating to them is excluded to the fullest extent permitted by law.
9. Liability and Limitations
9.1 We will take reasonable care in handling, loading, transporting and unloading your goods. However, you acknowledge that ordinary movement of goods carries some risk of minor damage or wear.
9.2 Our liability for loss of or damage to goods is limited to a reasonable and proportionate amount considering the nature of the service and the price paid. If you require additional protection, you should arrange separate insurance coverage for your goods.
9.3 We will not be liable for:
Loss or damage arising from your failure to pack goods properly, unless we have provided a packing service.
Loss or damage to fragile or high-value items that were not disclosed to us in advance.
Indirect or consequential loss, such as loss of profit, revenue, business, contracts or anticipated savings.
Normal wear and tear or minor cosmetic damage that does not affect the functionality of an item.
9.4 We will not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to traffic congestion, adverse weather, accidents, road closures, mechanical breakdowns, strikes or public disturbances.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
10. Claims and Complaints
10.1 You must inspect your goods as soon as reasonably possible after completion of the service. Any visible loss or damage should be noted and brought to the attention of our staff on the day of the move where possible.
10.2 If you wish to make a claim or complaint, you should contact us as soon as practicable with full details of the issue, including photographs where available, and proof of value for any damaged items.
10.3 We will investigate any claims or complaints in a fair and reasonable manner and may request additional information from you. Where appropriate, we may offer repair, replacement, partial refund or other resolution, at our discretion and in line with these Terms and Conditions.
11. Waste and Recycling Regulations
11.1 We comply with relevant UK waste and environmental regulations. We are not a general waste carrier and do not provide rubbish clearance services unless specifically agreed.
11.2 You must not present general household waste, construction waste or hazardous waste as part of a standard removal booking unless this has been expressly agreed. If we agree to remove certain unwanted items, they will be handled in accordance with applicable waste laws and any additional charges will be advised.
11.3 We reserve the right to refuse to carry any items that may be considered waste, hazardous or non-compliant with regulations, or that could damage our vehicle or equipment.
11.4 It is your responsibility to ensure that any items you ask us to dispose of are lawfully suitable for disposal and are your property to discard. We accept no liability for any claims arising from unauthorised disposal of items requested by you.
12. Parking, Fines and Access Issues
12.1 You are responsible for arranging adequate parking space for the vehicle at both collection and delivery addresses, including any permits or tickets needed.
12.2 If suitable parking is not available and we incur parking charges or fines while carrying out the service, you may be required to reimburse these reasonable costs.
12.3 If poor access, parking difficulties or other issues cause delays or require additional time or labour, we may adjust the final charge accordingly, especially for hourly rate jobs.
13. Subcontracting
13.1 We may occasionally use subcontractors or partner operators to carry out some or all of the services. Any subcontractor will be required to provide services to at least the same standard that we reasonably expect.
13.2 Your contractual relationship remains with us, and these Terms and Conditions continue to apply even where subcontractors are used.
14. Personal Data
14.1 We will collect and use your personal data only as necessary to manage your enquiry, booking and the provision of our services, and to comply with legal obligations.
14.2 Your details will be handled in accordance with applicable data protection law. We will not sell your personal data to third parties.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.
16. General Provisions
16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, that part will be interpreted in a way that is consistent with applicable law to reflect, as nearly as possible, our original intentions, and the remaining provisions will continue in full force and effect.
16.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
16.3 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
By confirming a booking with Man with Van Grange Park, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
